Saving money through self-service – UPDATED
Posted on: 6 November 2018
Remember! From 1 December 2018, Customer Service staff at Phoenix House, Tiverton will cease processing over-the-counter payments.
As part of its drive to improve efficiency and ensure money is spent on essential services, the Council wishes to remind customers who make payments in person at the cash desks in Phoenix House, that these will no longer be accepted. Instead, payments for council services such as housing rent, council tax, business rates, fees and fines, etc., can be paid using cash, debit or credit card using the kiosk, or debit or credit card using the new self-service portals in reception. Debit and credit card payments can also be used via the Council’s website, automated payment line on 01884 233000 or over the telephone with a member of the Customer First team.
Whilst cash, debit or credit cards will be accepted using self-service options, it should be noted that there will be no facility to pay in cheques. These will need to be taken to the nearest Post Office or PayZone outlet, along with the bill or payment swipe card for reference.
The Council processes around 30,000 cash and cheque transactions at its offices in Tiverton each year and stopping these forms of payments will save the council £24,000 per year. These savings will be used to provide more cost effective and high quality services to residents and businesses.
To assist customers’ transition to using the kiosk and new self-service portals, staff will be on hand to help. Payments at the three leisure centres will remain unaffected by these changes.
Lynsey Chilcott, Customer Service Manager, said:
“Our Customer First staff have been advising and supporting customers to prepare for this change, including; setting up direct debits; assisting with the use of the self-service payment kiosk and the PC’s in Phoenix House. There are many ways to make payments which can be quicker and more convenient for customers, and we’ll continue to support customers following this change, both in our reception and over the phone”.
For more information about where cash, cards and cheques can be accepted, customers should refer to the Council’s We’re changing the ways you can pay webpage.Posted in: My Council