Power cut live test

Posted on: 26 February 2019

On Monday, 25 February 2019 power to the main council building, Phoenix House, Tiverton was cut meaning access to emails, telephone systems and our website was unavailable.

During this time our customers were unable to contact us in the usual way or make payments online or at our self-service kiosk.

Our leisure centres and services including waste and recycling and housing continued throughout the day and emergency phone numbers were also quickly established. This power cut, while an inconvenience, was part of a planned power outage to the building to test the Council’s business continuity plans, should such an event take place in the future, out of our control.

Andrew Jarrett , Deputy Chief Executive, said:

“We are grateful for the understanding and patience our customers showed yesterday. This was an important test for us and one which needed to happen to ensure we are as fully prepared as we can be, should we face this situation for real.

“Our staff were deployed to other sites, worked together across the various services and above all showed a commitment to our customers to ensure our services were maintained.

“We will now assess what went well, and what could have been done better, and ensure we have robust plans in place to enable us to support our communities when our regular working methods are affected.

“We would like to thank Devon County Council and the local media for sharing our posts and publicising our emergency numbers.”

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