Mid Devon’s Land Charges service wins national award

Posted on: 4 March 2016

At an awards ceremony held in Bristol on 29 February, hosted by Land Data, Pauline Davey, Senior Land Charges Officer at Mid Devon District Council, was presented with the award for ‘Best Customer Satisfaction’ for local authority searches. Mid Devon was also runner up in the ‘Most Improved NLIS Services’ category.

Solicitors and licensed conveyancers throughout the country were invited to nominate Land Charges teams that they felt had genuinely committed to delivering a consistently high level of customer service. Consideration of quality, efficiency, reliability and value for money were high on the agenda. Mid Devon was one of ten authorities nominated.

The runner up prize was given for the highest increase in the percentage of electronic searches against paper versions and improved turnaround of performance. Again ten others were nominated.

Pauline said: “We are very proud to receive this national award. We have a great customer focussed team at Mid Devon who are committed to delivering a professional and efficient service to all our customers. This recognition of our efforts and commitment to the service that we deliver is a great reward. We will do our utmost to maintain and further improve our service and standards in the future. I would like to thank everyone who voted for us”.

Councillor Colin Slade, Cabinet member for community wellbeing, said: “For such a small rural authority as Mid Devon to be recognised as the best in the country, with competition against some much bigger authorities with bigger teams of people, there are just two in the team at Mid Devon, we are truly honoured and thrilled to have received this award.”

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