Land Charges Duo Recognised in National Awards

Photo of Donna Oswald and Pauline Davey

Posted on: 25 January 2018

Colleagues from Mid Devon District Council have been shortlisted for a national award.

Donna Oswald and Pauline Davey have been recognised for their high quality customer service, as well as their performance in their specialist field.

Pauline, a Senior Local Land Charges Officer and Donna who works as an Assistant Local Land Charges Officer, are responsible for preparing local authority searches on behalf on solicitors and conveyancers who have been employed by potential house buyers.

They have been shortlisted for both the Customer Service and Best Performing Department categories in the Local Land Charges Awards for Excellence. The awards are run by Land Data which is the National Land Information Service (NLIS) regulator.

The awards celebrate the successes of Local Authority Local Land Charges departments across England and Wales during the past year. This year the shortlist showcases local authorities and individuals who have all demonstrated excellence, adaptability to change and a willingness to improve, despite cost pressures and continued upheaval in the market.

Kathryn Tebbey, Legal Services Manager at the Council said: “This nomination is well deserved recognition for Pauline and Donna who consistently provide an excellent service to solicitors and conveyancers, local and nationwide, and in doing so help those existing and aspiring members of our community purchasing a house in the area. Their own targets for turning around search requests are already very tight and they still manage to beat them time after time.

“Their nomination for the Customer Satisfaction Award in particular is very welcome as this is nominated by solicitors and licensed conveyancers from around the country who are asked to nominate and provide feedback on the teams which they believe are consistently committed to delivering a high level of customer service.”

In 2016 Mid Devon District Council’s Land Charges team won the Customer Satisfaction Award for Local Authority Searches and were runner up for Most Improved NLIS Services Award.

Kathryn added: “With the 2016 award under their belt already, we are hoping they have more success at the award ceremony final in March”.

Donna, who has worked for the Council for three years, and Pauline who has a wealth of experience with 18 years’ service, will be heading to a ceremony in Bristol in March for the for the final.

The Local Land Charges Register contains all the Local Land Charges entries for every property within the area covered by the Council.

Information held includes information about whether the land or property is a listed building, is in a conservation area or has planning consent attached.

Searches can also show information such as planning history, building control applications, Public Rights of Way and other pending matters that could affect the property in some way.

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Posted in: My Council