Land Charges Duo Celebrate Success in National Awards

Posted on: 15 March 2018

Colleagues from Mid Devon District Council have succeeded in achieving an award for Customer Satisfaction and a nomination for Best Performing National Land Information Service.

Donna Oswald and Pauline Davey have been recognised for their high quality customer service, as well as their performance in their specialist field.

Pauline, a Senior Local Land Charges Officer and Donna who works as an Assistant Local Land Charges Officer, are responsible for preparing local authority searches on behalf on solicitors and conveyancers who have been employed by potential house buyers.They were highly commended in the Customer Satisfaction Award for Local Authority searches (second), and came fifth in the Best Performing National Land Information Service (NLIS) Level 3 Award. The awards are run by Land Data which is the NLIS regulator.

Among the comments received on the voting forms, which were completed by solicitors, were:
“We sigh with relief when we see Mid Devon Council is the local authority we have to deal with.”

“I am voting for Mid Devon as whenever I have dealt with Donna and Pauline they deal with any enquiry very efficiently and quickly – excellent service”

“The speed at which they turn round our requests are miles ahead of any other LA we use.  They are also extremely helpful with any query and always willing to help and assist to make any task a lot easier.  Excellent service.”

The awards celebrate the successes of Local Authority Local Land Charges departments across England and Wales during the past year. This year the awards showcased local authorities and individuals who have all demonstrated excellence, adaptability to change and a willingness to improve, despite cost pressures and continued upheaval in the market.

Kathryn Tebbey, Legal Services Manager at the Council said: “These successes are well deserved recognition for Pauline and Donna who work tirelessly to maintain and improve their already high standards.   This small team of two dedicated and professional officers has achieved awards success in the past and their latest success is a testament to their continued high quality service.”

Donna and Pauline travelled to the awards dinner on 5 March 2018 in Bristol, which was hosted by TV and radio presenter and fashion model Lisa Snowdon. A total of seven award categories were acknowledged at the awards ceremony.

The Local Land Charges Register contains all the Local Land Charges entries for every property within the area covered by the Council. Information held includes information about whether the land or property is a listed building, is in a conservation area or has planning consent attached.

Searches can also show information such as planning history, building control applications, Public Rights of Way and other pending matters that could affect the property in some way.

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