Changes to council’s duty planning service this Easter

Posted on: 1 April 2019

From the week beginning April 15th 2019, the duty planning walk-in service and the planning officer call back service run by Mid Devon District Council will become an appointment only and chargeable service.

The duty planning service provides general information and advice on national and local planning policy and planning processes, as well as informal advice on the need to apply for planning permission.

The duty planning service does not provide pre-application advice for specific projects nor should the advice given by a duty planner be seen as representing the council’s formal position about whether planning permission will or will not be granted.

Appointments for the new service will be available between 10:00am and 1:00pm on Tuesdays and 1:00pm and 4:00pm on Thursdays and will cost £36 inc VAT.

The 30 minute appointment will be made up of a 20 minute discussion covering general queries, followed by 10 minutes for the planning officer to write up notes from the discussion, and make them available to the customer.

Ruthie Pollington, Planning Administration & Performance Team Leader, said:

“We think this new approach will give our customers an improved service in the knowledge they’ll have a pre-booked, dedicated time slot with one of our officers, removing waiting times and providing a structured meeting and response. It’s important to recognise, however, this service is not a replacement for either our pre-application advice service or the need to apply for a certificate of lawful proposed use.

“We’ll be introducing the paid-for service next month and once the service has been in place for a while, we’ll be seeking our customers views as to how we can make any further improvements.”

Technical officers will remain available to give basic advice over the telephone on Mondays, Wednesdays and Fridays from 9:00am to 12:00pm. Where they are not able to assist, customers will be advised on how to apply for the new duty planning enquiry service.

Customers who require a formal response about whether planning permission is required, should still submit a Certificate of Lawful Proposed Use Application.

Full details about the new duty planning service and how to book an appointment can be found at middevon.gov.uk/DutyPlanningServiceGuidance.

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Posted in: Planning